It Outsourcing: a Knowledge-management Perspective
نویسنده
چکیده
The transfer of all or part of information technology (IT) functions from the user organization (client) to external (vendor) organization(s), known as IT outsourcing, has recently been the subject of numerous articles. Many research studies in this area conclude that IT outsourcing provide the client organizations with several benefits. Some studies also discuss, in general terms, various risks associated with this practice. However, there is a general lack of substantial and clear indication in the literature regarding the extent of knowledge gain/loss as a result of outsourcing. On the other hand, to be an effective strategy, IT outsourcing decisions must address various issues including the risks of compromising corporate knowledge-base and human capital. The purpose of this paper is to present an analysis of the nature of knowledge transfer as a result of IT outsourcing. The paper draws from existing literature on IT outsourcing as well as knowledge management (KM).
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